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If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

1. What version of the software are you using?
     Select Version Release 2.4 Release 2.3 Release 2.2 Release 2.1 Release 2.0 Beta release 2 Beta release 1 Alpha release
   
   
2. What operating system are you using?
     Select OS Windows XP Home Windows XP Professional Windows ME Windows 98SE Windows 98 Windows 95 Windows 2000 Windows NT4
   
   
3. Please enter a brief one-line description of the problem:
    
   (example: "Editor doesn't respond to up-arrow under image")
   
   
4. If the problem is reproducible, please list the steps required to cause it,
   leaving a blank line between steps:
   
   (example: "1. Create a new file. 2. Insert some text ...")
   
   If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:
   
   (note: it is much harder for us to fix non-reproducible bugs)
   
   
5. If the problem causes any error messages to appear, please copy the exact text displayed and enter it here:
   
   
   
6. Please provide us with the following information in case we need to contact you:

   Name:    
   Phone:   
   eMail:    

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

• Error message: 

  Build Tree 2 Error: 35603
  Error Desc: Invalid Key

  This error message appears after you have just added an item to the database.  This is occurs when the first field (location/type field) contains only a number or symbol.  This first field must always have a letter somewhere in the field i.e. A1234567, 1999C24.

  If you encounter this problem,
  please contact Tech Support at: Contact Us

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• Problems printing reports:

Can't find ??? (report name)

This error message will occur if you have installed a version 2.2 (or earlier version) of SAFE Home Inventory Manager software on a new computer with the Windows XP (Home/Professional) operating system. This error does not normally appear if the computer has been upgraded to XP from an earlier version of Windows.
The solution is to install a 2.3 version (or higher) of SAFE Home Inventory Manager software designed specifically for the Windows XP operating system.

If you encounter this problem and need additional help, please contact Tech Support at: Contact Us

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The Red Queen Software logo, SAFE logos, Secure Assets For Everyone, SAFE Home Inventory Manager software, SAFE Plus Home Inventory Manager software, SAFE eKey Machine software, SAFE eKey, and SAFEkeepers Home Inventory Services are trademarks of Red Queen Software, Inc.
The KODAK Picture Friendly logo means this software works well with KODAK PHOTONET online, KODAK Picture CD, KODAK Digital Cameras and is in compliance with applicable 2002 requirements. Kodak and the KODAK Picture Friendly logo are trademarks of Eastman Kodak Company.
ThumbDrive, ThumbDrive Secure and the TREK logo are trademarks of TrekstorUSA -- Trek 2000 International Ltd, Singapore.
All other products mentioned on this website are the registered trademarks of their respective owners.

Questions or problems regarding this web site should be directed to Webmaster at: Contact Us
Copyright © 2000-2010 Red Queen Software, Inc. All rights reserved..

Our software is designed, created, manufactured, and printed in the USA.